The Seagull E-Bike Charging Management and Operations Platform monitors the daily status and charging process of e-bike chargers; it implements charging payment integration, supports multiple payment methods such as coin, card, WeChat, and Alipay, ensures the integrity of payment transactions, and provides effective warnings for abnormalities during charging; it also provides clearing and reconciliation for downstream station-level platforms. The platform can connect to fire IoT platforms, mini programs, and other systems, provide relevant abnormal data, and enable networked and visual safety management of e-bike charging. It can support the rapid, large-scale operation of newly built sites and also provide a unified, complete, low-cost, high-performance solution for integrating existing sites.
The platform supports integrated access of chargers from multiple brands, is compatible with various mainstream charging devices, breaks vendor data silos, and enables centralized and unified management of multi-brand devices; it has strong operations management capabilities, can aggregate business data, configure various business rules, and ensure the stable operation of multi-site businesses.
With IoT technology, the platform can monitor chargers and the charging process in real time 24/7, covering parameters such as current, voltage, power, leakage, and temperature, as well as personnel behavior and environmental conditions in charging areas.
Operators can remotely operate chargers through the platform, such as starting, stopping, and adjusting charging parameters, without on-site manual intervention, greatly improving operational efficiency and reducing labor costs.
Supports multiple payment methods such as WeChat, Alipay, card swipe, and coin payment. The platform has complete transaction settlement functions to ensure payment security, accuracy, and transparency, and protect the financial rights and interests of users and operators.
The platform can collect various data from chargers in real time, such as charging time, charging amount, charging fees, and user behavior, and conduct in-depth statistics and analysis to provide operators with comprehensive and accurate data support.
Panoramic display of project indicator data from multiple directions and angles with real-time monitoring, operational status at a glance, flexible personalized layout, and rich styles.
IoT remote monitoring to control issues such as device power outages or signal problems.
IoT remote monitoring to control issues such as device power outages or signal problems.
The Seagull E-Bike Charging Management and Operations Platform consists of four modules: Cockpit, Client, Property Management App, and Charger Management Backend.
Real-time monitoring of overall charging operations, display of site distribution, statistical display of device status, device utilization, charging count, charging duration, charging amount, charged kWh, charger faults, etc. It can also view site information, charger lists, charging records, revenue, energy consumption, and fault records for each site. Through a visual interface, it provides clear information display, unified management of community chargers, views device utilization, and rationally allocates resources.
Designed for charging users, with WeChat and Alipay as the main entry points. Users can view nearby idle devices. It mainly includes functions such as scan-to-charge, account top-up, charging card binding, transaction query, and fault complaint.
Includes bulletin board, nearby charging stations, frequently used stations, order records, and device map.
Users can scan a code or enter a device number, insert coins, or swipe a card to charge e-bikes. Users can view the charging shed user guide and add wallet balance payment.
Includes login, wallet, my orders, message center, complaint feedback, and other functions.
Designed for operations and maintenance personnel. It can manage sites and chargers, perform closed-loop fault handling, query charging/top-up status, perform remote parameter settings, and receive fault push notifications.
Includes revenue curve, device binding, charging parameter settings, revenue statistics, consumption records, charging records, electricity usage statistics, and other functions.
View device status and location, enable and disable devices.
Includes customer feedback, device alarms, and fire point alarm information.
View message notifications and follow up on repair status of reported faulty devices.
Through the PC end, view and manage the operations of charging devices in various regions in real time, issue timely warnings, troubleshoot, and report device abnormalities to prevent problems before they occur.
Overview display of data such as operators, transaction amount, total number of charging stations, orders, online devices, and daily revenue.
Management of communities with charging stations installed within the jurisdiction, including community name, address, and other information. Click details to view statistical data.
Management of all charging stations within the jurisdiction, including the community they belong to, address, and other information.
Charging devices: management of all charging devices, which can be enabled and disabled.
Video surveillance devices: management of video surveillance devices, allowing users to view device online status and device locations. Click to jump to the Hikvision platform to view real-time video surveillance or video playback of the parking shed.
Includes functions such as today's orders, all orders, abnormal orders, successful orders, unpaid orders, post-settlement refund orders, and statement management.
View all top-up orders and support exporting tables.
Management of all physical cards. Physical cards can be reported lost and renewed, and users can view physical card top-up records, statistical reports, and loss reporting records.
Manage announcement publishing for the client and operations and maintenance ends.
Manage records of device abnormality feedback and charging order abnormality feedback.
Monitor the status of chargers, circuit breakers, and other devices in the shed. When a charger abnormality occurs, alarm signals can be sent to operations personnel in a timely manner through mini programs and SMS, promptly eliminating fire hazards.
Content management for the carousel images on the user home page.
Content management for the charging user guide on the user end.
Includes sub-account list, platform withdrawal management, and transfer list.
View the platform's service fee bills, filter by community or device, and view service fee bill details and statistical reports.
Includes personal center, alarm configuration, role management, user management, menu management, department management, position management, and system logs.
Based on market practice and user needs, the platform is divided into Merchant Edition and Platform Edition (Multi-Merchant Edition):
Targeting operators of small e-bike charging stations, with streamlined and effective functions, rapid deployment, and quick use. It provides payment functions and quickly enables revenue generation. WeChat scan-to-charge and payment offer a smooth process, facilitating rapid operations for small operators.
Targeting operators of medium and large e-bike charging stations, with complete functions and a well-developed system. Rapid deployment, quick use, and rapid revenue generation help operators manage effectively and achieve strong operations management capabilities. It can manage multiple merchants in a unified manner.
| Version Differences | Merchant Edition | Platform Edition (Multi-Merchant) | ||
|---|---|---|---|---|
| Version Differences | Commercial License | ✓ | ✓ | |
| Term of Use | Lifetime | Lifetime | ||
| Number of Connected Chargers | Unlimited | Unlimited | ||
| Customizable Copyright Mark | ✓ | ✓ | ||
| Feature Differences | Home | Platform Data Overview | ✓ | ✓ |
| Site Management | Community Management | ✓ | ✓ | |
| Charging Station Management | ✓ | ✓ | ||
| Merchant Management | Basic Information Management | ✗ | ✓ | |
| Merchant Function Configuration | ✗ | ✓ | ||
| Service Package Management | ✗ | ✓ | ||
| Device Management | Charging Device Management | ✓ | ✓ | |
| Video Surveillance Management | ✓ | ✓ | ||
| Charging Order Management | Today's Orders | ✓ | ✓ | |
| All Orders | ✓ | ✓ | ||
| Abnormal Orders | ✓ | ✓ | ||
| Successful Orders | ✓ | ✓ | ||
| Post-Settlement Refund Orders | ✓ | ✓ | ||
| Top-up Orders | All Orders | ✓ | ✓ | |
| Refund Orders | ✓ | ✓ | ||
| Operations and Maintenance Management | Complaints and Feedback | ✓ | ✓ | |
| Fire Alarm Warning Data | ✓ | ✓ | ||
| Device Fault Warning | ✓ | ✓ | ||
| Platform Configuration | Fee Template Management | ✓ | ✓ | |
| Announcement Management | ✓ | ✓ | ||
| Bulletin Board Management | ✓ | ✓ | ||
| User Guide | ✓ | ✓ | ||
| Third-Party Parameter Configuration | ✓ | ✓ | ||
| Platform Configuration Management | ✓ | ✓ | ||
| Platform Message Management | ✓ | ✓ | ||
| Settings Center | Personal Center | ✓ | ✓ | |
| Role Management | ✓ | ✓ | ||
| Menu Management | ✓ | ✓ | ||
| Department Management | ✓ | ✓ | ||
| Position Management | ✓ | ✓ | ||
| Dictionary Management | ✓ | ✓ | ||
| Parameter Settings | ✓ | ✓ | ||
| Log Management | ✓ | ✓ | ||
| File Management | ✓ | ✓ | ||
| Client Management | ✓ | ✓ | ||
| Dedicated Services | Standard Charger Protocol API | ✓ | ✓ | |
| Third-Party Platform API | ✓ | ✓ | ||
| New Charger Protocol Integration | ✓ | ✓ | ||
| Source Code | Extra Charge | Extra Charge | ||
| Remote Technical Support | Free within 30 days | Free within 60 days | ||
| Installation Guidance Service | ✓ | ✓ | ||
| Secondary Development Guidance | Paid Support | Paid Support | ||
| Service Communication Channel | WeChat Group | WeChat Group | ||
| Service Validity Period | 30 days | 60 days | ||
| Price | Starts at RMB 50,000 | Starts at RMB 100,000 | ||
(1) Property environments such as shopping malls and communities;
(2) Public buildings such as schools;
(3) Various enterprises and public institutions;
(4) Bus hubs and highway charging stations.
Completed and put into use, covering 12 residential communities and talent apartments in 6 villages (residential committees) across 3 subdistricts, effectively alleviating the difficulty residents face in charging e-bikes. Equipped with covered chargers and supports two paid charging modes: scan-to-charge and card swipe.
Covering multiple areas in Jiang'an District, Wuhan, the charging station is an e-bike shed with an intelligent sprinkler fire-extinguishing system. It consists of intelligent charging terminals + charging cloud management platform + APP. Users can navigate to charger locations on the APP, and it can automatically detect and analyze charging power, electricity consumption, and other conditions of charging vehicles.
A total of 144 charging ports have been set up, with future expansion of 300 charging ports. An intelligent access control system has been added at the entrance of the charging station, and fire protection facilities such as video surveillance equipment, fire alarms, water-based fire extinguishers, sprinklers, and fire hydrants have been installed inside.
In response to the e-bike 'return home fully charged' initiative, 43 roadside charging points have been deployed, including 4 integrated vehicle charging points (for electric vehicles and e-bikes), with 360 intelligent chargers installed and a total of 782 charging sockets. It is also equipped with multiple e-bike battery swap cabinets.
“Our community installed two-wheeler chargers from several vendors in batches. Previously, each vendor had its own backend, making fault checking and reconciliation particularly troublesome. After connecting to the platform, charging devices from different brands are all managed through a unified backend, and fee reports are generated automatically, greatly reducing the management pressure on our property team, and the efficiency of handling owner repair requests is also much higher.”
Customer B | Industrial Park Logistics Supervisor“Employees in the park have a large number of two-wheelers, and the chargers come from different suppliers. Previously, devices were managed in a dispersed manner, and overcharging and faults often went undiscovered. Now one platform monitors all devices, and fault work orders are dispatched directly to operations and maintenance, which both meets employees' charging needs and ensures safety management.”
Customer C | Farmers Market Operations and Maintenance Manager“Delivery riders and merchants at the market have a large demand for e-bike charging, and there are many device models and mixed brands. The platform enables centralized monitoring of all devices, provides real-time alarms when abnormalities occur, reduces fire risks, and makes revenue data clear at a glance.”
A: No, not all hardware needs to be replaced. As long as the devices support the national standard protocol or the corresponding communication protocol, they can be directly integrated for unified management, protecting the original equipment investment.
A: It supports mainstream two-wheeler smart chargers on the market and is compatible with OCPP and industry-standard serial/IoT protocols. The platform uses modular access; when other brands of charging devices are added later, integration and capacity expansion can be completed quickly without rebuilding the entire system.
A: The platform standardizes the data reported by each device and unifies the definitions of orders, electricity, duration, and revenue. It supports statistics by site, building, device brand, and individual device, automatically generates reconciliation and revenue reports, and solves the problems of data fragmentation across multiple systems and cumbersome manual reconciliation.
A: No. All connected chargers share one WeChat mini program. Users can scan to charge, query orders, top up, and report repairs without switching between applications from multiple vendors.
A: Dual backends can run in parallel. Devices can retain the original manufacturer's backend while data is synchronized to this platform, without affecting the original manufacturer's basic maintenance.
A: It supports reporting device status, alarm events, and operating data in accordance with regulatory requirements, meeting the digital fire safety supervision requirements of communities and industrial parks, and is suitable for old community renovation and work safety scenarios.
A: For standard-protocol devices with complete documentation, joint debugging and go-live can be completed in a short time; for private-protocol devices, the charger manufacturer needs to cooperate in opening the protocol, and the implementation period will be determined after assessment.
A: Both public cloud and private localized deployment are supported, meeting the data local storage needs of enterprises and state-owned enterprises.
