The Hummingbird Shared E-bike Management and Operation Platform provides overall solutions for four major business segments: shared e-bike operation, delivery battery swapping, two-wheel travel supervision, and e-bike intelligence. The system includes functional modules such as a merchant management platform, an O&M service APP, and a user-side mini program, creating a full-series intelligent operation platform. It can handle the rapid large-scale operation of shared e-bike deployment in new areas, and can also provide a unified, complete, low-cost, and high-performance solution for integrating existing shared e-bikes of various brands.
The platform supports integrated access of multi-brand vehicles and is compatible with all kinds of mainstream shared e-bikes on the market, breaking manufacturer data silos and realizing centralized and unified management of multi-brand vehicles; it has strong operation and management capabilities, can aggregate business data, configure various business rules, and ensure the smooth operation of multi-site, large-scale vehicle businesses.
No worries about city access: proprietary technology gives you the core competitiveness for city admission;
Can be quickly launched and operated in the target city, shortening the overall rollout schedule;
No worries about personnel management: one operation system arranges all work scheduling matters.
The system architecture adopts the SpringCloud architecture, including client, load balancing, API gateway, business gateway, registry center, business cluster, distributed storage, log and other management services.
Adopts the SpringCloud microservice architecture, with independent load balancing and registry center functional modules, supporting high-concurrency scenarios;
Supports cloud and distributed deployment and storage, supports multi-machine backup, so the system has the advantage of high availability;
Adopts the SpringCloud microservice architecture; the boundaries and interface divisions among business modules and functional layers are designed with low coupling; a failure in one module or function will not make the system unusable, so the system has the advantage of low coupling.
Functions are divided in a microservice mode, including: order service, geofence service, management service, user service, device dispatch service, O&M service, campaign service, asset service, payment service, large-screen service platform, and the related report download service center. The detailed division is as follows:
The Hummingbird Shared E-bike Management and Operation Platform consists of four parts: SaaS platform, operation management platform, O&M service APP, and user mini program.
The SaaS platform can manage tenants that have activated services; management functions include a view sub-function and a service online/offline sub-function. The view sub-function includes viewing the tenant name, service activation time, service expiration time, maximum number of vehicles in operation, current number of vehicles in operation, number of O&M users, etc. It can also automatically generate software packages for semi-automated deployment without code-level modification and configuration.
The Hummingbird Shared E-bike Operation Management Platform has a total of 12 functional modules, as shown below:
Real-time data: first select a service area to intuitively view data such as vehicle status and user information in the service area. Query data: after selecting a service area, select a date to query the relevant order data.
First select a service area, then select a date to query the revenue overview.
First select a service area; in the selected service area you can view the relevant status of vehicles; on the operations map you can intuitively view service areas, parking areas, disabled parking areas, and no-parking areas; click to switch to the satellite map and switch to satellite map mode.
Select a service area; in the user list you can view relevant information of all users and search by user name, mobile phone number, user status, riding eligibility and other conditions. To export a table, click the Export Table button, then click the Export button in View Historical Reports.
First select a service area; in the battery swap statistics you can view O&M personnel's battery swapping for vehicles and performance-related information. Chart query: you can view battery swap performance.
Split parameter configuration: you can configure split parameters (for example: Account 1, ratio of Account 1; Account 2, ratio of Account 2 ... Account N, ratio of Account N)
Settlement configuration: can be set to automatic settlement, with T+N set, where N is configurable.
Reconciliation statistics: you can query reconciliation information and statistically analyze each merchant's daily/monthly/yearly total clearing amounts; in order details you can link to reconciliation information via the order number.
Mainly includes: My Wallet, My Trips, Activity Center, Customer Service Center, Message Center, Calculation Rules, My Settings and other modules.
The operation-side APP includes 37 management functions in total: code scanning, GIS map, task center, vehicle list, battery swap, vehicle relocation, repair work orders, inspection work orders, reporting, etc.
Based on market practice and user needs, the platform is divided into the Merchant Edition and the Platform Edition (Multi-merchant Edition):
Aimed at independent shared e-bike operators, with streamlined and effective functions, rapid deployment and rapid use; it provides payment functions and quickly builds revenue capacity. WeChat code scanning and payment with a smooth process make rapid operation easy for operators.
Aimed at composite shared e-bike operators, with complete functions and a well-developed system. Rapid deployment, rapid use, quickly building revenue capacity, helping operators manage effectively and achieve powerful operation and management capabilities. It can manage multiple merchants in a unified way. A mechanism separating platform and merchant fees is adopted: the platform only charges agreed service fees, and merchants enjoy their own independent mini programs. All user fees enter merchant accounts, funds are controlled autonomously, and there is no capital risk. The platform charges merchants according to the agreement, which facilitates merchant management and merchant onboarding acquisition.
| Version Differences | Merchant Edition | Platform Edition (Multi-merchant) | ||
|---|---|---|---|---|
| Version Differences | Commercial license | ✓ | ✓ | |
| Term of use | Lifetime | Lifetime | ||
| Number of connected charging piles | Unlimited | Unlimited | ||
| Custom copyright mark | ✓ | ✓ | ||
| Feature Differences | Merchant management | Basic information management | ✗ | ✓ |
| Merchant function configuration | ✗ | ✓ | ||
| Service package management | ✗ | ✓ | ||
| Operations dashboard | / | ✓ | ✓ | |
| Revenue dashboard | / | ✓ | ✓ | |
| Vehicle monitoring | Operations map | ✓ | ✓ | |
| Vehicle query | ✓ | ✓ | ||
| Device monitoring | ✓ | ✓ | ||
| Vehicle map | ✓ | ✓ | ||
| User management | User list | ✓ | ✓ | |
| Occupation certification list | ✓ | ✓ | ||
| Red and black list | ✓ | ✓ | ||
| Blacklist | ✓ | ✓ | ||
| Real-name rebinding list | ✓ | ✓ | ||
| User orders | ✓ | ✓ | ||
| Reservation orders | ✓ | ✓ | ||
| User work orders | ✓ | ✓ | ||
| Invoicing work orders | ✓ | ✓ | ||
| Borrow and return review | ✓ | ✓ | ||
| User reviews | ✓ | ✓ | ||
| O&M management | Battery swap statistics | ✓ | ✓ | |
| Repair statistics | ✓ | ✓ | ||
| Inspection statistics | ✓ | ✓ | ||
| Vehicle relocation statistics | ✓ | ✓ | ||
| Vehicle arrangement statistics | ✓ | ✓ | ||
| Zone management | ✓ | ✓ | ||
| O&M task configuration | ✓ | ✓ | ||
| Vehicle statistics | ✓ | ✓ | ||
| Station statistics | ✓ | ✓ | ||
| O&M reports | ✓ | ✓ | ||
| Station application management | ✓ | ✓ | ||
| Automatic O&M tasks | ✓ | ✓ | ||
| Vehicle tags | ✓ | ✓ | ||
| Operation logs | Vehicle logs | ✓ | ✓ | |
| Device logs | ✓ | ✓ | ||
| Operator logs | ✓ | ✓ | ||
| Order modification logs | ✓ | ✓ | ||
| Permission management | Agents | ✗ | ✓ | |
| Role list | ✓ | ✓ | ||
| User list | ✓ | ✓ | ||
| Marketing campaigns | Marketing configuration | ✓ | ✓ | |
| Billing configuration | ✓ | ✓ | ||
| Mall configuration | ✓ | ✓ | ||
| Help configuration | ✓ | ✓ | ||
| Membership configuration | ✓ | ✓ | ||
| Riding campaigns | ✓ | ✓ | ||
| Fixed campaigns | ✓ | ✓ | ||
| Vouchers | ✓ | ✓ | ||
| Custom campaigns | ✓ | ✓ | ||
| Invitation campaigns | ✓ | ✓ | ||
| User reward query | ✓ | ✓ | ||
| Ad configuration | ✓ | ✓ | ||
| Ad placement list | ✓ | ✓ | ||
| Operations configuration | Repair item configuration | ✓ | ✓ | |
| System configuration | ✓ | ✓ | ||
| Service area geofence | ✓ | ✓ | ||
| Station geofence | ✓ | ✓ | ||
| No-parking area geofence | ✓ | ✓ | ||
| Message templates | ✓ | ✓ | ||
| Credit score configuration | ✓ | ✓ | ||
| Asset management | Parts inventory | ✓ | ✓ | |
| Inbound and outbound records | ✓ | ✓ | ||
| Parts configuration | ✓ | ✓ | ||
| Report statistics | Financial reconciliation | ✓ | ✓ | |
| Daily statistics | ✓ | ✓ | ||
| Transaction number query | ✓ | ✓ | ||
| Wallet reports | ✓ | ✓ | ||
| Membership reports | ✓ | ✓ | ||
| Riding card reports | ✓ | ✓ | ||
| Discount card reports | ✓ | ✓ | ||
| Production information | QR code change | ✓ | ✓ | |
| Import and export | ✓ | ✓ | ||
| Voltage configuration | ✓ | ✓ | ||
| Vehicle list | ✓ | ✓ | ||
| Voice upgrade | ✓ | ✓ | ||
| Device upgrade | ✓ | ✓ | ||
| Performance management | Performance statistics | ✓ | ✓ | |
| Performance configuration | ✓ | ✓ | ||
| Platform configuration | Fee template management | ✓ | ✓ | |
| Announcement management | ✓ | ✓ | ||
| Bulletin board management | ✓ | ✓ | ||
| User guide | ✓ | ✓ | ||
| Third-party parameter configuration | ✓ | ✓ | ||
| Platform configuration management | ✓ | ✓ | ||
| Platform message management | ✓ | ✓ | ||
| Exclusive Services | Charging pile standard protocol API | ✓ | ✓ | |
| Third-party platform interface | ✓ | ✓ | ||
| New charging pile protocol access | ✓ | ✓ | ||
| Source code | Extra charge | Extra charge | ||
| Remote technical support | Free within 30 days | Free within 60 days | ||
| Installation guidance service | ✓ | ✓ | ||
| Secondary development guidance | Paid support | Paid support | ||
| Service communication channel | WeChat group | WeChat group | ||
| Service validity period | 30 days | 60 days | ||
| Price | From 300,000 CNY | From 500,000 CNY | ||
The system is mainly applied in scenarios such as universities, scenic areas, industrial parks, and townships: point-and-go transportation, convenient travel.
1,500 e-bikes have been deployed in Keqiao, Shaoxing and other areas, covering 750 sites. The vehicles comply with national standards, feature a variety of high-tech configurations and functions, can be used via mini program or APP, solve charging problems with a battery swap model, and offer reasonable fees and diverse customer service channels.
In 2024, more than 13,000 shared e-bikes were deployed in the district, and the total is expected to reach 37,000 within the year, further expanding coverage. Shared e-bikes equipped with BeiDou high-precision positioning are used in Shapingba District, effectively solving problems such as difficulty in finding, parking, and using vehicles.
In the first batch, 500 shared e-bikes were deployed, and the total is expected to be no less than 1,500. Through on-site assessment, service stations and electronic geofences were reasonably set up, and rectification of illegal parking and other issues was strengthened, bringing the in-fence parking rate of shared e-bikes to over 96%. The vehicles are also equipped with helmets, and some support temporary parking.
The first 500 vehicles were deployed in Lushan City, and the number will be adjusted later according to residents' needs. When using, users can scan the QR code on their phone to authorize and unlock in 3 seconds without cumbersome registration. The vehicles are equipped with "electronic geofences"; when riding within the designated service area, if you go beyond the range, the vehicle will give a voice announcement and gradually cut off power.
Customer A | Operations Supervisor of a State-owned Culture and Tourism Investment Company
"The shared e-bikes deployed in the scenic area are a mix of old and new batches, with hardware from different suppliers. The platform is compatible with multi-brand vehicle access, so there is no need to replace existing vehicles, and it can monitor vehicle positioning, battery status, and fault information in real time. O&M dispatch and battery swap scheduling are closed-loop online, greatly reducing the cost of offline inspections."
Customer B | Head of Shared E-bike O&M
"The biggest headaches are random parking, depleted batteries, and vehicle failures. The platform can view vehicle distribution in real time, set electronic geofence parking areas, automatically generate dispatch lists, and automatically tag faulty vehicles and push work orders. Data from multi-brand vehicles is uniformly standardized, so there is no need to log in to multiple backends and switch back and forth; the O&M team's work is much clearer."
Customer C | Logistics Management Office of a University
"Campus shared e-bikes must facilitate travel for teachers and students while controlling riding areas and speed. The platform connects multiple batches of shared vehicles on campus, uniformly sets campus electronic geofences and speed limits, and prohibits riding out of designated areas; it can set preferential packages for teachers and students, and at the same time collect statistics on riding popularity and vehicle faults, ensuring safe and orderly campus travel."
Customer D | Head of a Township Travel Project
"The county area is large, vehicles are scattered, and equipment brands are mixed. The platform supports real-time viewing of vehicle online status and remaining battery power, and automatically reminds battery swaps for low-battery vehicles. Operation reports are intuitive, making it clear which areas have high vehicle usage, helping us make deployment and dispatch decisions."
A: There is no need to replace the whole vehicle. As long as the vehicle terminal supports a standard communication protocol, it can be directly connected for unified platform management; for some old terminals with incompatible protocols, you can evaluate replacing the on-board smart terminal while keeping the original body and battery, protecting existing project investment.
A: It is compatible with mainstream shared e-bike smart terminals on the market and supports common IoT protocols. The platform adopts a modular access architecture; when different brand vehicles are added later, they can be quickly connected once protocol adaptation is completed, without rebuilding the entire system, which facilitates business expansion.
A: The platform performs standardized parsing of data reported by different terminals, unifying the data definitions of location, orders, riding duration, battery level, and revenue. It supports data filtering and statistics by city, zone, brand, and individual vehicle, and automatically outputs operation and reconciliation reports, solving the problem of data fragmentation across multiple systems.
A: Provided the terminal hardware supports it, electronic geofence parking areas, no-parking areas, regional speed limits, and return constraints can be configured uniformly. Joint debugging and testing will be completed during the integration phase; for old terminals with insufficient hardware capability, some functions will be limited by the hardware itself.
A: No. All shared e-bikes connected to the platform share one WeChat mini program; users can scan the code to unlock and ride, with support for top-ups, riding packages, order queries, and fault reporting, without switching between clients of multiple manufacturers.
A: The platform collects vehicle positioning, remaining battery power, and fault status in real time, automatically screens low-battery, faulty, and illegally parked vehicles, generates dispatch and battery swap work orders, and assigns them to O&M personnel; it supports O&M personnel to accept orders and complete check-in closed loops on mobile, realizing full online O&M processes.
A: Dual-backend parallel operation is supported; vehicle data can be synchronized to the original manufacturer's backend without affecting original factory hardware maintenance.
A: In accordance with local travel regulatory requirements, data such as vehicle location, order records, deployment scale, and fault alarms can be reported, meeting the supervision and filing requirements of the shared e-bike industry; it is suitable for city investment state-owned enterprises and urban public travel projects.
A: Public cloud, private cloud, and on-premises deployment are supported; for state-owned enterprise and government projects, local data retention can be supported to meet data security requirements.
A: For terminals with standard protocols and complete materials, joint debugging and launch can be completed quickly; for terminals with private protocols, the equipment manufacturer needs to cooperate in opening the protocol, and the implementation cycle will be assessed according to actual conditions.
