Golden Monkey New Energy Vehicle Charging Management and Operations Platform is an integrated management service system based on IoT, cloud computing, mobile Internet and other technologies. It serves charging pile manufacturers, charging station operators, government and enterprise charging pile operations, and park charging and parking, etc. It provides convenient and complete services such as user management, charging pile monitoring, fault warning and error reporting, equipment operation and maintenance, financial reconciliation, convenient payment, and system operations, making customer management more convenient and standardized. It can support the rapid and large-scale operation of new sites and also provide a unified, complete, low-cost and high-performance solution for the integration of existing sites. It can be deployed and run independently on private servers, completely independent with private data. It is the best choice for your independent large-scale operations and is suitable for customers with certain technical capabilities who can carry out independent development and maintenance.

The platform provides customers with a complete and flexible overall charging station service solution, enabling rapid deployment of an integrated new energy service network. Its main features are as follows:

1. Unified integrated management of charging piles of all brands

Multi-brand charging piles can be integrated, connected, and managed in a unified manner, solving the problems of scattered equipment, disconnected data, and low operational efficiency; improving the overall operational capability of charging operators; helping charging sites complete intelligent upgrades; and achieving cost reduction, revenue increase, quality improvement, and efficiency improvement.

2. Convenient charging

Users do not need to download an APP; they can charge directly by scanning a QR code with WeChat or Alipay.

3. Rich operational methods

Supports coupons, limited-time discounts, and other marketing activities.

4. Custom pricing

Operators can independently use the backend operating system to adjust charging standards according to actual conditions, and can set different charging standards for different time periods based on peak periods.

5. Unattended operation

7*24-hour online monitoring of charging pile operating status. Users can complete charging on their own without staff on site, reducing labor costs.

6. High security

The platform has comprehensive and flexible operation and maintenance management functions. As a complete O&M monitoring and management system, it can greatly improve charging station management. Rapid response, processing, and handling mechanisms make charging station O&M more efficient.

7. Remote operation

The platform can remotely upgrade the systems of devices at various sites. Technical personnel do not need to visit the equipment site to achieve a scientific management model featuring networking, intelligence, and unmanned operation, making management and O&M simpler and more convenient.

Golden Monkey New Energy Vehicle Charging Management and Operations Platform is a charging operation service system for charging pile manufacturers, charging station operators, government and enterprise charging pile operations, and park charging and parking. The platform is mainly divided into the following four modules:

Charging Mini Program (User Side)

Users can scan QR codes via WeChat/Alipay mini programs to complete services such as finding stations, charging, and payment. Operators can use the management backend to group merchants, monitor and manage charging piles and charging stations, customize billing modes, and collect statistics on various data.

Web Side (Management Side)

Remotely control and manage charging services, charging equipment, and charging processes, enabling real-time charging monitoring, real-time fault and abnormality alarms, and O&M.

Data Visualization Center (Visual Display)

The Data Visualization Center mainly consists of three modules: the operations data dashboard, the O&M data dashboard, and the GIS visualization map. It clearly displays important operations and O&M data for operations and O&M personnel to view. The GIS visualization map mainly displays the distribution of charging stations, as well as the number and usage of charging piles within charging stations.

Third-party Platform Interconnection

The platform can interconnect with many third-party platforms to increase operational traffic and operating revenue.

The system implements functions such as status monitoring of sites and each pile, fault detection, real-time monitoring, operational analysis, marketing strategies, data statistics, revenue bills, financial statistics and inquiries, and message reminders and notifications. The main functions are as follows:

1. Resource Center

Merchants can manage charging station resources, such as charging stations, charging piles, charging connectors, and other basic data, all of which can be managed uniformly and effectively. This reduces the complexity of pile construction, strengthens management of the overall operating status of connectors, piles, and stations from point to area, and controls overall operating costs.

2. Operations Center

The Operations Center can uniformly and effectively manage information on mini program users, stored-value card users, team users, and team vehicles, centrally process user-related information, and reduce unnecessary operational costs.

(1) VIN Charging

For large charging users such as commercial enterprises, after unified management of the VINs of commercial enterprise vehicles, vehicles can charge directly for free and reconcile at the end of the month, making it convenient for commercial enterprises to settle accounts uniformly.

(2) Group Charging

For small enterprises, group charging can be created. Users can be added to the group, electricity fees can be recharged, and users in the group automatically use the group electricity balance to offset charging fees.

(3) Stored-value Card Charging

Individual users have diversified charging modes. After purchasing a stored-value card, users can charge directly, and fees are automatically deducted after charging ends without scanning or other operations.

(4) After-sales Review Feedback

After-sales reviews are intended to provide charging users with more complete pre-sales, in-sales, and after-sales services, and to summarize and manage user feedback and user reviews.

3. Marketing Center

The system can use marketing strategies such as user acquisition, retention, and activation in operations to increase users' enthusiasm for using charging services. According to actual operating conditions, the system can flexibly set relevant promotional activities and issue activity coupons, so that operations develop toward expected goals.

(1) Information Push

According to market changes, operations management writes relevant promotional activities or other articles, and the system pushes them to channels such as WeChat official accounts or mini programs, thereby improving user experience satisfaction and increasing enthusiasm for using charging services.

(2) Coupon Distribution

According to actual holiday hotspots or event hotspots, the system can manage promotional activities and coupons, push activities to target users in a targeted manner, and increase users' enthusiasm for using charging services.

(3) Group Discounts

The discount rate for group discounts can be edited at any time.

4. Financial Center

The system can customize the electricity fee and service fee per hour for charging stations, and provide various types of bills and reconciliation data queries, such as mini program orders, coupon orders, group orders, VIN orders, stored-value card orders, abnormal orders, etc.

(1) Time-of-use Billing

According to the peak, flat, and valley periods of mains power supply, the system creates reasonable billing strategies for charging piles at charging stations. The system retrieves the billing strategies of each charging station or charging pile from each site, supervises whether the billing strategies comply with national electricity price-related standards, and avoids sites setting unreasonable billing strategies.

(2) Order Reconciliation

Uniformly and effectively manage order details, such as charging amount, discount amount, service fee, electricity used, charging time, duration, and other data, for detailed statistics, facilitating enterprise reconciliation and settlement and safeguarding enterprise profitability.

(3) Statistical Analysis

Collect various operational data from each site, and the system generates various operational trend charts. The charts show the operating status and future trends of sites in a targeted manner. Management personnel make planning decisions according to actual needs based on the charts. Statistical analysis charts can be customized according to customer needs.

5. O&M Center

The system can monitor the charging resources of sites, including the charging service process of electric vehicles, the operation of charging stations, the operation of each charging pile in the station, statistics on alarm information, statistics on O&M work orders, etc., so as to grasp the operating status of charging stations from multiple aspects.

(1) Charging Pile Monitoring

Through the communication protocol and intelligent communication interface of charging piles, the system monitors the operating status of charging piles in real time. Once a component fails, the system automatically alarms and determines the working status of the charging pile, such as powered on, charging, or disabled. It also monitors parameters such as current, voltage, and charging mode of the charging pile in real time, comprehensively diagnosing the condition of the charging pile. Out-of-limit parameters will change color and trigger an alarm, enabling management personnel to handle faults quickly.

(2) Charging Station Monitoring

The system monitors in real time the operation of multiple charging piles under a charging station, and collects charging pile operating data in real time, such as charging progress, consumption amount, pile occupancy, etc. It can also perform operations such as remote upgrades and stopping charging on piles.

(3) Charging Alarm Monitoring

Monitor abnormalities during charging, statistically store abnormal records, and track and handle them. Various abnormal records are summarized to the alarm center for centralized processing, such as device name, IP address, event name, event level, alarm time, etc., to avoid irreparable losses caused by omissions.

(4) O&M Work Orders

Provides a collaborative O&M work order mode, through which relevant personnel and resources are coordinated to assist in the smooth progress of work orders. The system effectively monitors the work order processing flow, tracks the processing status of work orders in various states, and can monitor the overall status of operators' repair of charging pile equipment faults.

6. Data Visualization Center

The Data Visualization Center mainly consists of three modules: the operations data dashboard, the O&M data dashboard, and the GIS visualization map. It clearly displays important operations and O&M data for operations and O&M personnel to view. The GIS visualization map mainly displays the distribution of charging stations, as well as the number and usage of charging piles within charging stations.

Visualization Dashboard

Merchant Side

Platform Side

WeChat Mini Program

The platform is divided into Merchant Edition, Platform Edition (Multi-merchant Edition), and Parking Lot Edition based on market practice and user needs:

1. Merchant Edition

For independent charging station operators, with streamlined and effective functions, rapid deployment, and quick use. It provides payment functions and quickly provides revenue capability. WeChat QR code scanning, charging, and payment form a smooth process, facilitating rapid operations for operators.

2. Platform Edition (Multi-merchant Edition)

For composite charging station operators, with complete functions and a well-developed system. Rapid deployment, quick use, and rapid revenue capability help operators manage effectively and achieve strong operational management capabilities. It can manage multiple merchants in a unified manner. It adopts a mechanism that separates platform and merchant fees. The platform only charges agreed service fees, and merchants enjoy independent own mini programs. All user fees enter merchant accounts, and funds are independently controlled, with no fund risk. The platform charges merchants according to the agreement, facilitating merchant management and merchant onboarding and traffic attraction.

3. Parking Lot Edition

For operators of parks, commercial areas, residential communities, public parking lots, and other scenarios, focusing on the integrated operation needs of parking + charging. It has strong scenario adaptability, convenient deployment, and is ready to use. It can quickly activate idle parking spaces and charging pile resources in parking lots and increase revenue from both directions. It supports the full process of vehicle entry, parking timing, smart charging, combined fee settlement, and exit payment. Users can complete both charging and parking services in one stop by scanning a WeChat QR code, with simple operation and smooth experience. Operators can independently control site equipment and revenue funds, support custom charging rules, adapt to different parking lot operating models, effectively solve pain points such as separated parking and charging management, low resource utilization, and cumbersome operations, and help parking lots achieve intelligent, integrated, and efficient operations.

Please see the table below for differences among editions and reference price information.

Charging Station Operators

If existing operation platform functions are insufficient or platform iteration is difficult, they can directly purchase the platform to quickly enjoy mature supporting functions and subsequent function iteration and development.

Charging Pile Manufacturers

Charging pile manufacturers have a large number of charging pile customers and other charging station operators. While meeting the operation needs of their own charging stations, the platform can also share accounts with subordinate merchants to achieve synchronized management and statistics.

New Energy Vehicle Manufacturers

New energy vehicle manufacturers have a large number of new energy vehicles. Purchasing the platform can collect statistics on all charging consumption and realize monitoring and O&M of charging piles.

Government and Enterprise Units

To solve the charging problem of employee vehicles, government and enterprise units purchase a large number of charging pile devices. They can purchase the platform to manage charging pile devices in a unified manner; at the same time, they can collect statistics on employee charging consumption and other information, and implement operations such as free charging or discounted charging for employees.

Industrial and Commercial Enterprises

Industrial parks, large shopping malls, and other areas have large and stable pedestrian and vehicle flows and are suitable for building charging sites. Purchasing the platform immediately provides an independent charging operation system and creates more revenue.

With the development of new energy, more and more people are buying electric vehicles. As one of the infrastructure facilities for electric vehicle development, charging piles are widely used in the following scenarios:

Residential Communities: Residents have relatively stable commuting schedules, use vehicles during the day and charge at night, so residents do not need to look for charging piles everywhere, saving residents' time and being very convenient.

Public Parking Lots: Parking lots are one of the better locations for installing charging piles, with convenient transportation and large vehicle flows, and can provide centralized charging services for electric vehicle users.

Shopping Centers: In shopping centers, consumer and employee vehicles are parked relatively concentrated, making it convenient to install charging piles and allowing consumers to charge while shopping.

Government Units: Hospitals, schools, government and enterprise units have a large employee base, and can provide convenient charging for employees, saving employees' time.

“We previously purchased charging piles from several brands for our site, and each brand had its own backend. Switching systems for management was especially troublesome, and reconciling statistical data was even more of a headache. After connecting to this platform, piles of different brands are all controlled in one backend. Equipment status, orders, and revenue are all viewed in a centralized way. We no longer need to log in to multiple systems. The workload of O&M and finance has been directly reduced by more than half, and existing equipment does not need to be replaced, saving a lot of renovation investment.”

“In the early stage, the park built charging piles in batches, with equipment from two or three different manufacturers, each managed separately, and permissions and billing could not be unified. This platform is compatible with existing old piles without hardware modification, achieving unified monitoring and permission control. Internal employees and external visitors can be billed differently, and fault alarms are also very timely. Park charging management is much more worry-free.”

“The brands of charging piles in commercial sites are miscellaneous, and the biggest fear is that equipment problems cannot be found in time. The platform integrates and manages all charging piles, views the operating status of every connector in real time, and directly pushes alarms for abnormalities. At the same time, financial reports are automatically summarized, eliminating manual verification of bills from multiple equipment vendors. O&M efficiency has improved significantly.”

Q1: We are already using charging piles from multiple different brands. Do we need to replace all old charging piles before using your platform?

A: There is no need to replace existing charging pile hardware. The platform supports Yunkuaichong docking by default. Existing installed charging piles can be connected as long as their protocol is supported, directly achieving unified management of multi-brand devices and protecting existing equipment investment to the greatest extent. For scenarios where old equipment protocols are incompatible, adding a protocol conversion gateway can be evaluated for adaptation.

Q2: Which charging pile brands are supported? Can newly purchased charging piles of other brands be added and connected later?

A: Supports most mainstream AC and DC charging pile brands on the market. It supports common protocols such as Yunkuaichong by default. The platform adopts a modular access architecture. When adding charging piles of any brand later, adaptation and access can be completed quickly without large-scale system modifications, facilitating continuous expansion of sites.

Q3: The data standards of charging piles from different brands are different. After connection, will order and financial data statistics be chaotic?

A: The platform performs standardized parsing and conversion on raw data from each brand, unifying the data standards for orders, electricity, faults, and revenue. All devices generate unified ledgers and unified reconciliation reports, and revenue statistics can be made by site, by equipment brand, or by single pile, solving the problems of fragmented multi-brand data and difficult reconciliation.

Q4: After multi-brand devices are connected, can electricity price adjustments and marketing activities be carried out uniformly?

A: Yes. Regardless of the brand of charging pile, batch configuration of peak-valley electricity prices, time-of-use price adjustments, and member prices is supported. Coupons, full-reduction offers, and new customer activities can take effect across brands and devices at the entire site without setting them separately in each manufacturer's backend.

Q5: Will there be compatibility issues with remote control of charging piles from different brands? Are remote start/stop and parameter configuration all usable?

A: After protocol adaptation is completed, unified remote status viewing, fault alarms, connector locking, and remote start/stop are supported. For some devices, due to original factory firmware limitations, the firmware upgrade function is available depending on the device model. Joint debugging tests will be conducted in the early stage of docking to confirm the availability of each command.

Q6: How long is the docking period? How long does it take for a site with multiple brands of charging piles to go online?

A: If the equipment supports standard protocols and the materials are complete, joint debugging and going online are generally completed within a few days. For private protocol equipment, it is necessary to cooperate with the pile manufacturer to complete protocol docking, and the period depends on the protocol openness. The project implementation will provide a complete access assessment.

Q7: Does the platform support local deployment? Can it connect to local charging regulatory platforms?

A: It supports public cloud, private cloud, and localized deployment. It can automatically report device, order, and safety data according to local regulatory specifications, meeting the compliance regulatory requirements of charging sites, and is very suitable for government, enterprise, and state-owned enterprise scenarios.